FAQ

ROZY's goal is to source authentic, traceable products. Product origin and source differ by brand; ask us about the specific item before confirming a purchase.

We use a sourcing-on-request model. Product availability, pricing and delivery estimates are confirmed with you before purchase.

We confirm the estimated delivery timeframe after checking your chosen products with suppliers. There is no guaranteed arrival date at the enquiry stage. Shipping details

No. If an advance is needed, its EGP amount is calculated for your particular product using confirmed supplier sourcing costs and disclosed in the written quote before payment. A quote is valid for 48 hours before acceptance. Payment

Payment arrangements, including whether any balance can be paid at delivery, are confirmed for each order before payment.

Shipping charges depend on the destination and are confirmed before payment.

Send the product name or link using the special-request page. We'll check sourcing, price and expected timing and get back to you; no fixed reply deadline is promised. Request a product

Try "Find your routine": a few questions about your skin, hair, body or style, and we suggest a routine from our products. Find your routine

Automated order tracking is not active yet. Please follow up through the WhatsApp conversation you used to send your enquiry. Track your order

Egyptian law provides qualifying 14-day no-defect returns with exceptions, and 30-day remedies for defective or non-conforming goods. Cosmetics may have special statutory exceptions; defects are not automatically excluded. See Returns & exchanges. Returns & exchanges